Consistently offering great customer experiences is easily a simple idea, but also very difficult to implement. It’s not just a step-by-step process that companies need; there are discplines they’ll need to embody to be effective. BARE shares an article by Swapnil Pardeshi of Gripel Trainings on the 6 Disciplines Behind Consistently Great Customer Experiences. ‘If you think […]
CX Day is October 2nd! How are you celebrating Customer Experience Day? Enter our sweepstakes and you could win $100! ‘CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Join us!’ What does Customer Experience […]
While investing in your customer experience investment, are you taking a proactive approach with a strong foundation, or a reactive approach to try to ‘fix’ upcoming issues or stack up against your competitor? A recent report from Gartner unveils the reason why there’s a disconnect between CX Programs and actual customer experiences, and BARE International […]
Customers know that when they’re purchasing a product or service, they’re also purchasing an experience. At least, that’s what the new expectation is. Here, BARE International shares an article by Danielle Paquette for The Washington Post: How do you know the economy is great? Customer service is terrible. ‘For evidence that it’s tough to find good help these […]
As bots and AI continue to enhance and become, well, “human”, more and more companies continue to invest in AI rather than people. But at what point does the customer care, or outright prefer, a human connection? Here, BARE International shares an article by Forrester for Forbes on how Customer Experience Index Reveals Brands Lack Human Connection. […]
BARE wishes a safe and happy Labor Day to all, and recognizes those who spend their days working to make America, and the world, a better place.