Harvard Business Review found that companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more
As we’ve previously shared in a BARE Fact – “70% of buying experiences are based on how the customer feels they are being treated.” (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?
Increased customer satisfaction means increased revenue, so it is vital for the success of your business to know precisely how your customers are being treated and how they feel about your brand. Customer Satisfaction Surveys give you the feedback you need to keep customers happy and turn them into advocates.
Are you keeping up with the trends and offering your customers have come to expect?
2017 saw a huge shift in the customer service world. The power now lies more or less entirely with the customer… they know what to expect, they know what they want and they won’t settle for anything less. And why should they? Here BARE International shares and article by Shep Hyken for Forbes on ‘Ten Customer Service And CX Predictions For 2018‘.
BARE International shares an article by Mona Bushnell for Business.com – How Technology Is Changing the Mystery Shopper World for SMBs.
Happy Halloween from BARE International! Here, we’ve shared an article by Bryan Pearson for Forbes – Why Are Shoppers Booing? 6 Ways Retailers’ Service Can Trick Or Treat Customers. Read more
BARE International shares an article by Amanda Forshew for Customer Think – To really improve your customer experience, fix what matters. Read more
BARE International shares an article by Julia Russell for SmartBrief – Loyalty, relationships drive consumers in the experience economy.
BARE International, the most trusted name in customer experience research brings this week’s BARE Fact. Read more
There are many ways to gather information on your customer’s experience, but face-to-face interviews give an immediate and accurate opinion of how they truly feel about your company. Read more