Gaining insights through your customer’s eyes.
Gain insights on your customer’s journey and shopping patterns. BARE field force will discreetly observe your customers and record the journey utilizing a map of the store, aisle or department and a digital pen, or eye tracking glasses. Other observations may include customer demographics and behaviors such as product selection or avoidance, placing items in cart, stoppage points, and more. The findings are sent directly to you, or included in your client dashboard along with the details of your other research programs. Popular digital capture research includes:
Track your customer’s journey and path throughout a store and/or a particular aisle.
Eye Tracking Glasses
- Specialty-designed glasses track what catches your customers attention while walking through a brick and mortar location.
- The eye-tracking glasses track the navigational journey of a customer on your website.
Hi-Res Photo Collection
Hi-res photos are taken and uploaded into a library for the purpose of collecting data such as price lists and branding compliance.
Schedule A Consultation For Your Business
You can and should, see your business through your customers’ eyes. BARE’s customer experience research can provide you with critical data to make meaningful business decisions.
*Restrictions and Limitations apply.
Health & Fitness
BARE International’s Customer Satisfaction Benchmark Study indicates that 48.5% of health and fitness club members are not satisfied with their current club membership.
ACCESS BENCHMARK STUDIES FROM BARE
“BARE worked with us to generate a completely customized shop, and they have done a great job of training their team of shoppers on exactly what our standards are. The level of detail we get from the shoppers’ written comments in addition to the numeric scoring has really helped us focus on specific areas that needed our attention.”
Director of Operations
Glory Days Grill