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By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares an article by Holger Reisinger for Business2CommunityRobots in Customer Service? No Way!

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BARE International, the most trusted name in customer experience research brings this week’s BARE Fact.

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Not every business can be featured on Undercover Boss – but you can gain essential insights into YOUR business with BARE International.

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Covert or Announced Audits. Read more

What is Mandela Day?

“What counts in life is not the mere fact that we have lived. It is what difference we have made to the lives of others that will determine the significance of the life we lead.” – Nelson Mandela
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Have you always wondered what it would be like to be a Mystery Evaluator? If you love to shop and know what great customer service looks like, it’s time to consider becoming a part of the BARE world! Read more

BARE International would love to wish all a wonderful 4th July weekend! Read more