Four Traits of an Awesome Mystery Shopper
At BARE International, we’re always on the look out for great mystery evaluators. But what does it really involve and what do you need to be an exceptional secret shopper? Read more →
Posts
A DAY IN THE LIFE OF A BARE INTERNATIONAL PROJECT MANAGER
We interviewed five of BARE’s Project Managers to see what their day-to-day looks like! Read on to see what it takes to juggle multiple projects and work with hundreds of people throughout the BARE community!
BARE Shares – Print Success is in the Details: How Disney Strategically Focuses on the Customer Experience
Business Intelligence leads to Business Excellence… Which in turn leads to happy customers. Here, BARE International shares an article by Bruce Jones for The Disney Institute on how they used Walt Disney’s observation of “People can feel perfection” to enhance their customer’s experiences across the globe.
BARE Shares – How To Put Some Emotional Intelligence Into Your Customer Service Scripts
Trying to keep everyone happy doesn’t always workout as planned, especially when it comes to delivering the best customer service around. But all hope is not lost – there are savvy skills to gain insights into what the consumer wants, and how your team can best deliver it.
Here, BARE International shares an article by
Evolutions in Customer Experience Research: Shifts in Mindset Drives Key Changes in 2018
Searching for a deeper understanding of the customer experience.
BARE Shares – Robots in Customer Service?
By 2020, 85% of all customer interactions will be handled without a human agent. Why? Resolving customer service issues before they arise could significantly lower customer abandonment rate. AI, chatbots and automated, self-service technologies free up call center employees from routine tier-1 support requests so they can focus on more complex tasks. Here, BARE International shares an article by Holger Reisinger for Business2Community – Robots in Customer Service? No Way!
