There are many ways to gather information on your customer’s experience, but face-to-face interviews give an immediate and accurate opinion of how they truly feel about your company. Read more
Have you always wondered what it would be like to be a Mystery Evaluator? If you love to shop and know what great customer service looks like, it’s time to consider becoming a part of the BARE world! Read more
Today is National Workaholics Day. The definition of a workaholic is a person who compulsively works hard and long hours, according to encyclopedia.com. As devoted as the worker is, it can cause many problems such as some forms of stress, putting work before hobbies and exercise, and working so much it takes a toll on your health. With the potential for breakdowns, overworking can lead to very negative customer experience. Read more
BARE International would love to wish all a wonderful 4th July weekend! Read more
As businesses expand across the world, they often struggle to connect with customers in other countries. Language barriers and different cultural beliefs make this connection even harder. Keep reading to discover how your company can bridge this gap and establish a more familiar local relationship with customers from across the globe.
BARE International’s Jason Bare (Global Business Development Manager), Guy Caron (Vice President & Managing Director), and Michele Lawlor (Project Manager) will all be attending ShopperFest! Read more
Think your business is leaving your customers satisfied? Does your customer service accurately represent your brand? Are your interactions consistent across platforms and stages? Read more
“How do I avoid a lawsuit after I terminate an employee?” Read more
Only 15 days to go! Join us for one-of-a-kind education that only MSPA Americas can provide. Read more
Insurance companies are under a tremendous amount of pressure to attract, reassure and retain members. According to a Accenture survey, 91% of insurers “believe that future growth depends on providing a special customer experience.” So it would appear that the industry has realized the current system is flawed and is actively interested in bridging the gap between average and exceptional. Read more