By Marguerite Turner, Operations Manager at BARE International Every year, ShopperFest brings together mystery shoppers, MSPA member companies, and industry professionals from across the country. It’s an opportunity to learn, network, and celebrate the work that often happens behind the scenes to improve customer experiences. This year’s event in Las Vegas served as a reminder […]
Recognition reflects a decade of continued trust from the mystery shopping community and reinforces BARE’s commitment to delivering exceptional experiences for clients and evaluators alike.
The BARE International Spain team is celebrating three years of operations in Madrid, marking an important milestone in the company’s ongoing commitment to supporting organizations across Spain and the Mediterranean region with customer experience research, mystery shopping, audits, and market research services. Since opening its Madrid office in June 2023, BARE International has continued to […]
By Bijin Zachariah, Business Development Manager at BARE International SG/ME The Hidden Cost of Small CX Failures In many organizations, customer experience is still viewed as a “soft” business function. It is considered important for brand perception, but difficult to directly connect to financial performance. Yet some of the biggest revenue losses businesses face today […]
Client relationships should not consist of a single interaction or a box checked on a task list. These are ongoing partnerships that require intention, structure, and adaptability. As programs grow in complexity and scale, the way we engage with clients plays a direct role in building trust, strengthening retention, and ensuring long-term success.
Technology has made data more accessible than ever. Reports are faster. Insights travel instantly. But access to information isn’t the same as knowing what to do with it. When a key client raises concerns about their data, the difference between a vendor and a partner becomes clear. Here’s an example of how two hours of […]
Over the past few years, retail has evolved far beyond the traditional “point of sale.” Today’s stores are becoming immersive environments designed to engage customers emotionally, digitally, and physically all at once. At EuroShop 2026, I noticed a clear shift in how retailers are approaching the in store experience. Across the exhibition, brands showcased modular […]