Financieel

Banks – Savings and Loan – Credit Unions

Our financial clients demand innovative strategies to position them as recognized leaders in an ever-evolving financial marketplace. BARE International offers clients customized research programs to add value to and design strategy options for financial institutions both large and small – from local credit unions to international lenders. Our proven methods allow our clients to gain a necessary edge over competitors.

Our customer research banking consultants will set up a program to measure your institution’s strengths and weaknesses via customized services, including:

• Mystery Visits to Evaluate Customer Service and Sales
• Customer Satisfaction Surveys
• Employee Surveys
• Call Center Audits
• Competitor Mystery Customer Visits and Audits

Case Studies

Strategize Globally. Research Locally.

When a leading financial services institution needed to standardize its procedures and point-of-sale materials across 200,000 worldwide locations, BARE International set up a uniform and concise research program globally with the intent of yielding positive results locally.

BARE International developed a customized plan that included:

• Screening and training of local evaluators from Asia, Africa, and the Middle East, according to client specifications.
• Ensuring that evaluators completed bi-monthly visits to 500 of the client’s top revenue-generating locations.
• Developing a customized web-based reporting system to record, store and report all evaluation data.

These tailor-made services delivered such benefits to the client as:

• An ability to uniformly assess and measure procedures from hundreds of global locations
• The information needed to produce a baseline procedures manual that could be implemented enterprise-wide.
• A measurable decrease in employee infractions.
• A substantial increase in customer satisfaction.

PLUS

• A consistency of quality in products and services at all client locations around the globe

For more information, please contact:

Lynne Brighton, Senior Vice President
BAREcorporate@bareinternational.com
(800) 296-6699  Ext. 3133