Listado de la etiqueta: customer strategy

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3 WAYS TO ANALYZE THE CUSTOMER EXPERIENCE

According to a recent report by Raydiant, 60.3% of customers abandon a business due to a bad experience. With the potential for high ROI and happier customers, why wouldn’t your company want to pay more attention to what your customers are saying and stand out?

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GEN Z AND MILLENNIALS ARE LIKELY TO REDUCE PERSONAL SPENDING TO AFFORD HOLIDAY SHOPPING

The end of the year is often associated with increased spending and consumption in retail, especially during the holiday gift-giving season. Find out how a very special segment is preparing for this festive time! BARE shares an article on consumption this holiday season.

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THE TRUE VALUE OF CUSTOMER EXPERIENCE RESEARCH

The race to own customer experience is on! Customer experience research (CXR) is the process of collecting data regarding the experience customers have with a company. As straightforward as it may sound, CXR is a complex equation that goes as deep as the data will allow.

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HOTEL CUSTOMER SERVICE IN THE COVID-19 ERA

There’s no doubting that COVID-19 has changed customer service forever. BARE shares an excerpt from SiteMinder on the points to take into account to meet guest expectations and achieve full customer satisfaction.

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HOW TO NURTURE ONLINE CUSTOMERS AND BUILD THEIR LOYALTY AS BRAND LOVERS

Building a connection with existing customers is just as integral to any marketing strategy as winning new ones, but how do we turn customers into spokespeople for our brands?. BARE shares an article by Peggy de Lange for B&T on nurturing online customers and building brand loyalty.

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