Contact the Project Manager in charge of that project as soon as possible so that BARE can locate another evaluator to take your place.
How do I know who my project manager is?
The project manager’s name and contact details can be found on the email notification received when a shop has been assigned. The project manager is also located on the shopper briefings. Their contact details are important as you may need to reach out to them for clarification of expectations or to revise a shop date. These details are also found on the shop comments in the shop log and in the project briefing document attached to your assignment. Be aware that projects managers work Monday through Friday regular business hours eastern standard time.
What do I do to prepare for an evaluation?
You will receive an acceptance email once a shop has been assigned telling you the shop report is in your log. Log in to review the project briefing document and to take any client-requested quiz and to review the form. If required, enter a shop planning date. If you have any questions, or need further clarification, reach out right away to the project manager to get answers. Project managers will reply to you during regular business hours Monday through Friday, generally 8:00 am – 4:30 pm eastern standard time.
What do I do if I have a problem off hours, or on the weekend?
Read the Briefings in full and review the form itself as soon as you get an assignment, so you can contact the project manager with questions during business hours. If the unforeseen happens, however, during non-business hours, leave the project manager a voicemail or send an email to ensure they can address the situation right away. Do your best to make decisions that do not compromise your identity as a mystery shopper.
Who do I contact in off hours?
In the US, contact BARE’s corporate office at 1.800.296.6699.