Is your organization meeting its customer service objectives? No matter the industry you’re in, successful businesses need the right tools to operate properly. BARE International’s mystery evaluators provide an unbiased perspective of how well an organization is truly performing on the front line.
Tag Archive for: Measure customer experience
Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.
Searching for a deeper understanding of the customer experience.
BARE International shares an article by The Disney Institute’s Bruce Jones for Business Insider – 3 principles Disney uses to keep its customers happy.
The Groundhog hath spoken – and it’s not good news! But don’t worry, we’re here to help brighten the 6 more weeks of winter! Read more
As we’ve previously shared in a BARE Fact – “70% of buying experiences are based on how the customer feels they are being treated.” (McKinsey). But do you really know how the customer rates their experience? Will they be one of the happy customers that tell nine people about their experience, or the unhappy customer that tells 16 (nearly two times more) people about their poor experience?
Read more
Apparently if there’s a day to celebrate New Years and to make resolutions for the upcoming year, then there should be a day to ditch those resolutions. That’s the reason for Ditch New Years Resolutions Day… But we’re not buying it.
It may be hard for some people to think of patients as customers, but they definitely are. Providing great customer service at your medical practice boosts revenue and patient satisfaction. How do you make sure each of your employees is capable of making a good first impression? Do you really know how satisfied every patient is with the care they received? Read more
In a recent survey from the online polling firm YouGov, eating better and exercising more top the list of new year’s resolutions. Yet a BARE International Health & Fitness Customer benchmark study showed that most gym members are unhappy with their current gym memberships.
BARE International shares an article by Mona Bushnell for Business.com – How Technology Is Changing the Mystery Shopper World for SMBs.