A customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads reveals how well your employees were trained and brand standards are executed.
Measures operational efficiency and opportunities at customer touch points. The result is a consistent, high-quality evaluation of your employees’ performance relative to the benchmarks set by your executives.
Find out how committed employees are and whether they care about your concept with targeted workshops, mystery shopping, focus groups, commitment surveys, and in-depth interviews.
Demystify customer satisfaction, expectations, and un-aided promotion with exit interviews, social media scans, real time interaction monitoring, and online satisfaction surveys.