{"id":16716,"date":"2018-09-09T20:56:19","date_gmt":"2018-09-09T20:56:19","guid":{"rendered":"https:\/\/www.bareinternational.cl\/?p=16716\/"},"modified":"2018-09-09T20:56:19","modified_gmt":"2018-09-09T20:56:19","slug":"nps-cx-ranking-por-industria","status":"publish","type":"post","link":"https:\/\/www.bareinternational.com\/es\/nps-cx-ranking-por-industria\/","title":{"rendered":"NPS: Ranking por industria"},"content":{"rendered":"<p><a href=\"https:\/\/customergauge.com\">CustomerGauge<\/a> comparti\u00f3 el <em>Reporte\u00a0<span id=\"result_box\" class=\"\" lang=\"es\"><span class=\"\">NPS\u00ae &amp; CX Benchmarks 2018,\u00a0<\/span><\/span><\/em><span id=\"result_box\" class=\"\" lang=\"es\"><span class=\"\">basado en su encuesta anual de la industria que destaca el estado de Net Promoter\u00ae.<\/span>\u00a0<span class=\"\">Este a\u00f1o, CustomerGauge colabor\u00f3 con MIT CISR y NPS Benchmarks para agregar rigor acad\u00e9mico a la metodolog\u00eda.<\/span><\/span><\/p>\n<p><span id=\"result_box\" class=\"\" lang=\"es\"><br \/>\n<span class=\"\">Comentan que para este estudio han trabajado<\/span><span class=\"\">\u00a0con algunos de los principales practicantes de CX (Customer Experience); s<\/span><span class=\"\">in embargo, que todav\u00eda hay mucho que aprender de algunas organizaciones.<\/span>\u00a0<\/span><\/p>\n<p><span id=\"result_box\" class=\"\" lang=\"es\"><span class=\"\">CustomerGauge estima que <strong>un tercio de las empresas a\u00fan desconoce su tasa de retenci\u00f3n<\/strong>\u00a0<strong>y, de las que ya la conocen, a\u00fan pueden mejorar a m\u00e1s del 90%<\/strong>\u00a0el est\u00e1ndar de los l\u00edderes mundiales.<\/span><\/span><\/p>\n<p>Te compartimos a continuaci\u00f3n el Ranking por Industria, de acuerdo a los promedios de NPS a partir de este estudio.<\/p>\n<p><!--more--><\/p>\n<h2>Promedio de NPS &#8211; CX por industria (orden descendiente)<\/h2>\n<p>Del sector automotriz a las telecomunicaciones: este a\u00f1o, hubo una gran variedad de industrias que participaron en la\u00a0encuesta. Para obtener un panorama del Net Promoter y la experiencia del cliente, CustomerGauge consider\u00f3 los\u00a0promedios cruzados de la industria tanto de NPS, as\u00ed como de las tasas de retenci\u00f3n y retorno de la retenci\u00f3n.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-16720 aligncenter\" src=\"https:\/\/bareinter.wpenginepowered.com\/wp-content\/uploads\/2018\/09\/NPS_industries-300x269.png\" alt=\"NPS CX\" width=\"413\" height=\"370\" \/><\/p>\n<h2><\/h2>\n<blockquote><p><em>\u00abNet Promoter se puede utilizar para mejorar varios\u00a0comportamientos de lealtad de los clientes que aumentan el crecimiento: retenci\u00f3n, ventas adicionales o ventas cruzadas, y referencias de negocio.\u00a0Estos comportamientos conducen, a su vez, a un mayor crecimiento de los ingresos en varios puntos porcentuales.\u00bb<\/em>\u00a0-CustomerGauge<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>Si deseas consultar el reporte completo, <a href=\"https:\/\/customergauge.com\/benchmarks-report?__hstc=166525089.9cddec9d9cf3a674c40ec48b6110f1ad.1531352502374.1531432728579.1535576005504.3&amp;__hssc=166525089.1.1535576005504&amp;__hsfp=4178283112#download-report\">ingresa aqu\u00ed<\/a>.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CustomerGauge comparti\u00f3 el Reporte\u00a0NPS\u00ae &amp; CX Benchmarks 2018,\u00a0basado en su encuesta anual de la industria que destaca el estado de Net Promoter\u00ae.\u00a0Este a\u00f1o, CustomerGauge colabor\u00f3 con MIT CISR y NPS Benchmarks para agregar rigor acad\u00e9mico a la metodolog\u00eda. Comentan que para este estudio han trabajado\u00a0con algunos de los principales practicantes de CX (Customer Experience); sin [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":16717,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[349],"tags":[],"class_list":["post-16716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NPS: Ranking por industria - BARE International<\/title>\n<meta name=\"description\" content=\"CustomerGauge comparti\u00f3 el Reporte\u00a0NPS\u00ae &amp; CX Benchmarks 2018,\u00a0basado en su encuesta anual de la industria que destaca el estado de Net Promoter\u00ae.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bareinternational.com\/es\/nps-cx-ranking-por-industria\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS: Ranking por industria - 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