THE CX-FACTOR: BUILDING BRAND LOYALTY THROUGH CUSTOMER EXPERIENCE

Part 2: Uncover the Why through Empathy Mapping with VOC and Online Reputation

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Defining buyer personas in an ever-shifting economy.


Discovering the WHY through empathy mapping, including a bonus FREE template for all attendees! 


Uncovering knowledge through the effective use voice of customer and online reputation insights.

Thursday, August 6th

10:00 a.m. EST

FREE

Can't make it? No worries! Your registration will allow us to send you a link to view afterwards.

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Buyer Personas

Empathy Mapping

Turnkey Insights

As the economy and social structures continue to change, buyer personas continue to adjust. Understand the key methodology to keep up!

Beyond personas, there's the WHY: empathy mapping. Discover the meaning behind purchase decisions and perceived consumer needs.

Utilize VOC feedback and online reputation to tap into your true customers' perception of your brand. Fill the gaps and delight your fans!

33% 'Brand Neutral' rate identifiesa great opportunity for businessesto increase customer loyalty.

What is your first step to increasing the number of your 'raving fans'?

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