Does your business have a phone service component? Do you take orders over the phone, process customer complaints, or staff a help-desk?
With BARE’s customized PhoneCheck evaluation program evaluators can listen and learn for you if your staff is providing your customers with the information and customer service they need.
Telephone evaluation professionals will call your business in the same way that a customer will call to order a product or service, seek advice, or lodge a complaint.
Professional evaluators are trained to assess your staff’s performance based on your expected and established procedures.
PhoneCheck will provide feedback on phone service staff
- Ability to build customer loyalty
- Customer support capabilities
- Knowledge of products, procedures, and services
- Skill in closing sales
Make The Call To Higher Profits
PhoneCheck is a cost-effective evaluation tool that will increase your revenue.
- Calls can be recorded and uploaded into our Web-based reporting software allowing the conversation to be listened to as the completed report form is viewed.
- Employees can easily improve their skills as a result of listening to their calls.
- Calls can be placed from anywhere worldwide. BARE’s global reach means no matter where in the world you want to establish a PhoneCheck program, we really do speak your language.
- Access reports via email or, online.
- BARE services confirm how and why the caller’s needs have or have not been met.
- BARE’s analyzed trend reports pinpoint areas where there are training opportunities
- Your employees benefit by having a way to examine, reinforce, and improve their skills.
- Companies gain by providing managers with the information they need to reward the exceptional staff members.