Mystery Customer Evaluations
BARE International is best-known for our comprehensive mystery customer evaluation programs.
Professional Mystery Customers visit your business in person, with hidden video, by phone or on the web. All programs are custom designed to meet client specific needs. Evaluators will visit or call your place of business to measure how well your procedures and standards are being followed by your employees. Professional evaluators interact with associates, purchase or return a product, order a meal, speak with customer service, or simply observe how a particular location functions during a particular time of day.
Our programs are designed to test your established policies, procedures, and training. Improve your company’s bottom line this quarter!
What Mystery Customer Evaluation Services Can Do For Your Profits
If you are a service provider who relies on any type of employee-to-customer interactions, Mystery Customer Evaluations will help you improve your business.
Evaluation Programs will help you:
- Determine whether employees have been properly trained
- Identify exceptional employees
- Identify transaction completion times
- Provide a 3rd party review of the physical appearance of your establishment and employees
- Determine if services are delivered as expected
- Recognize gaps in management
- Identify areas where increased employee training is needed
- Identify potentially harmful shrinkage problems
BARE’s experience across global industries ensures that we can build an evaluation program that suits your specific needs.
Exceptional Management Tool
With an on-going stream of current and actionable data, your management team can work quickly to improve your organization’s performance.
- Improve employee training programs
- Trouble-shoot and solve problems
- Provide positive reinforcement to your star performers
- Develop and monitor employee incentive programs
What would you like to know about your competition?
Have you ever wondered how the “other guy” does so well or what you can do to remain the market leader?
Competitive shop evaluations are the answer
BARE International can design a competitive shop evaluation program that answers all of your questions. We develop the same custom evaluation programs to research your competition that you would use to evaluate your own services.
Web-Based Reporting Bringing This Valuable Data To You
BARE offers all of its customers 24/7 access to their data delivered through our Web-based reporting methods.