Satisfaction Surveys

Customer surveys are powerful tools for any company that wants to retain its customer base and measure its service, products, and employees. BARE International, the leader in evaluation services, offers dynamic survey methods to measure your customers' perceptions, satisfaction, and loyalty.

Survey Options: Results Return Revenue

Intercept Interviews
A positive in-person format that allows your customers the opportunity to express their opinions. Professional interviewers, using client approved questionnaires and rating scales, query guests regarding their satisfaction and loyalty as they depart your establishment.

Web-Based Surveys
Your customers receive a personal invitation to respond to a customized satisfaction survey on the Internet. Surveys can be hosted by BARE International and results can be viewed live or delivered via e-mail. Customers can be re-directed to your company Website upon submitting their completed survey.

Phone Surveys
For the most timely feedback, professional callers reach out and contact your customers for a personalized survey based upon their last experience in your place of business. Or, let us set up your IVR program so that when customers call in, the results are immediately available on line.

Employee Surveys
Accurately measure your employees' satisfaction and training levels with a custom designed employee survey. The anonymous format allows employees to feel comfortable expressing their opinions. Use the results to improve training methods and reward high-performing staff.

Customer Satisfaction Survey Benefits

BARE International's Customer Satisfaction Survey Programs show your customers that you value their opinions.

• Interview data is highly credible due to a broad cross-section of respondents.
• Using BARE as an independent reporting third party ensures that all opinions and or complaints are recorded without bias.
• Questions can be targeted to meet specific operational needs.
• Surveys can be a useful marketing tool for new promotional items and concept modifications.
• Prompt turn-around of results allows for immediate attention to current action items.
• Long-term data collection allows you to develop corporate norms, benchmarks, reviews and employee incentive systems.
• Easily understood graphs and percentages increase data comprehension.

What would you like to know about your competition?

Have you every wondered how the "other guy" does so well or what you can do to remain the market leader?

BARE International can design a competitive Customer Satisfaction Survey program that answers all of your questions. We develop the same custom evaluation tools to research your competition that we use to evaluate your own services.

Web-Based Reporting Bringing This Valuable Data To You

BARE offers all of its customers 24/7 access to their data delivered through our Web-based reporting methods.