Mystery Customer Research

Get to know BARE International’s fundamental offering – the industry’s most comprehensive mystery customer evaluation programs. Our professional Mystery Customers can visit your business:

In person (with the option to include hidden video)
By phone
Web

Our programs are customized to fit your business’ needs and give you the answer to your business’ most pressing question:

Are procedures being followed and standards being met across your enterprise?

Our professional evaluators will interact with employees and associates, purchase and/or return a product, order a meal, address a customer service issue, or even just assess how a particular location handles a busy time of day. We will work with you to assess the right approach that will give you the data you need.

Our programs are designed to test your established policies, procedures and training. Improve your company’s bottom line this quarter!

Mystery Customer Evaluations Increase Your Profits

If you are a service provider who relies on any type of employee-to-customer interaction, Mystery Customer Evaluations will help you improve your business.

BARE International’s Evaluation Programs will help you:

Determine whether employees have been properly trained
Identify exceptional employees
Identify transaction completion times
Provide a 3rd party review of the physical appearance of your establishment and employees
Determine if services are delivered as expected
Recognize gaps in management
Identify areas where increased employee training is needed
Identify potentially harmful shrinkage problems

BARE’s extensive experience across a wide range of global industries ensures that we can build an evaluation program that suits your specific needs.

Exceptional Management Tool

With an on-going stream of current and actionable data compiled by BARE International, your management team can work quickly to improve your organization’s performance.

Improve employee training programs
Troubleshoot and solve problems
Provide positive reinforcement to your star performers
Develop and monitor employee incentive programs

What would you like to know about your competition?

Have you ever wondered how the “other guy” is doing so well? What can you do to become or remain the market leader?

BARE International’s competitive shop evaluations can give you the answers.

BARE International can design a competitive shop evaluation program that assesses your competition and your standing in the marketplace. These custom evaluations can provide you with detailed knowledge of your competitor’s offerings and let you know what your company needs to do to stay relevant in a competitive market.

Comprehensive 24/7 Web Access to Your Critical Evaluation Data.

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Mystery Customer Research