Direct Customer Feedback
Survey Options: Results Return Revenue
Your customer’s voice matters. With BARE International’s Satisfaction Surveys, you can hear directly from your customers how your services, products and employees are doing. Customer surveys are powerful tools for any company that wants to retain its customer base and measure its effectiveness. BARE International, the leader in evaluation services, offers dynamic survey methods to measure your customers’ perceptions, satisfaction and loyalty.
Intercept Interviews are designed to gather opinions from customers while their experience with your business is still fresh in their minds. Using questionnaires and rating scales approved by your business, BARE International’s discreet and considerate professionals interview your customers as they leave your establishment and ascertain detailed feedback on the customers’ satisfaction and level of loyalty.
BARE International’s web-based surveys are an efficient and easy way to assess customer satisfaction. Your customers receive a personal invitation to participate in an online survey.
BARE offers two invitation options:
- Online invitations extended to your customers when they engage your business online
- In-person invitations extended to your customers when they engage your business offline
Once surveys have begun, you can view realtime results online or receive reports via e-mail. BARE can even redirect customers back to your website once they have completed a survey.
Not every customer is online… and sometimes a personal touch matters. That’s why BARE International also offers phone surveys to collate and assess customer experience and satisfaction. Our friendly, professional interviewers will reach out to customers via the telephone to conduct brief satisfaction surveys on their experiences with your organization. BARE can even tailor your business’ IVR program to include the surveys and post the results immediately online.
Assess your company’s level of employee satisfaction and training with BARE International’s customized Employee Surveys. Our Surveys are anonymous and designed to give your employees the comfort level they need to express their opinions honestly. Your business can then use the data to improve your in-house training or even reward high-performing staff.
Customer Satisfaction Survey Benefits
BARE International’s Customer Satisfaction Survey Programs show your customers that you value their opinions.
- Interview data is highly credible due to a broad cross-section of respondents.
- Using BARE as an independent reporting third party ensures that all opinions and or complaints are recorded without bias.
- Questions can be targeted to meet specific operational needs.
- Surveys can be a useful marketing tool for new promotional items and concept modifications.
- Prompt turn-around of results allows for immediate attention to current action items.
- Long-term data collection allows you to develop corporate norms, benchmarks, reviews and employee incentive systems.
- Data is presented via easy to understand graphs and percentages.
What would you like to know about your competition?
Staying ahead in your niche isn’t just about delivering quality products and services. Your business also needs to stay informed on its competitors and their offerings.
That’s why BARE International offers a competitive Customer Satisfaction Survey program, allowing you to assess your competitors’ products and services and ascertain how customers are reacting to your business’ market as a whole.
Comprehensive 24/7 Web Access to Your Critical Survey Data
BARE gives you full access to your Survey results with anytime access via our web-based reporting system, Apolloⓒ.